February 9, 2023

Filing an Appeal Letter

1. Talk to your health insurance to find out their process for filing an appeal letter.
2. Create your own Cooling Vest Appeal Letter based on the template from the Health Insurance Appeal Letter Toolkit for Clinicians
3. Submit the Cooling Vest Appeal Letter and the 2 studies via email, snail mail, carrier pigeon, etc, or, our recommendation, the approved method from your insurance company.
4. Wait to hear back from the insurance company but be persistent and nice and follow up consistently.

Tips for Filing an Appeal Letter for A Cooling Vest

The 2 studies that are mentioned in the model appeal letter:

Clinical and Immunological Effects of Cooling in Multiple Sclerosis by P.K. Coyle, L.B. Krupp, C. Doscher

A randomized controlled study of the acute and chronic effects of cooling therapy for MS. by SR Schwid, MD Petrie, R Murry

  1. Talk to your health insurance to find out their process for filing an appeal letter.

  2.  

  3. Submit the Cooling Vest Appeal Letter and the 2 studies via email, snail mail, carrier pigeon, etc, or, our recommendation, the approved method from your insurance company.

  4. Wait to hear back from the insurance company but be persistent and nice and follow up consistently.

Tips from ThermApparel Customer Alice

  • Be sure to include all information requested. 
  • Keep copies of everything submitted and the dates submitted.
  • If asked for additional information, document who asked for it and whether they want all previous paperwork summited along with the new information.
  • Document all phone calls. This includes who you spoke to, dates, and times.
  • Don't give up.  It may take 8 to 9 months.

Need help or tips with prescriptions and insurance? Check out our insurance page or our detailed blog post. '