Frequently Asked Questions

ThermApparel Cooling Vests

How does a cooling vest work?

Why does my body overheat?

What are the 4 types of cooling vests?

How does a ThermApparel Cooling Vest work?

How much does it weigh? 

How long does it last each time I use it? 

Will it make me look funny?

Will people know I am wearing it?

Is it uncomfortable? 

How many times can I wear it before purchasing a new one?

Why is ThermApparel the best cooling vest on the market?

Why does it cost more?

ThermApparel Cooling Packs

Why are they the best choice?

Why are they not as cold as other cooling packs?

What is the difference between ExtendedCool and SlimCool?

What is PCM?

How do PCM's work?

Are PCM's safe?

How do they recharge?

Do I have to soak them?

Can they be left in the freezer?

Do you sell the Cooling Packs only?

Why do I need an extra set?

How can I fix lumpy cooling packs?

How do I care for my Cooling Packs?

Are they recyclable?

Can I take them in a cooler to my event?

How long do they take to refreeze?

How long do they last?

How tough are they? 

ThermApparel Vest Garments

How does the Vest Garment work?

How do I find the correct size?

Do you sell the Vest Garment only?

Can I wear it over my shirt?

Is there a difference between Men's and Women's?

Are my straps too long? 

Who ThermApparel UnderCool Cooling Vests help

Who benefits?

What are the physical benefits?

I have Lupus. Will UnderCool work for me?

I have POTS. Will UnderCool work for me?

Can I wear it under my Santa suit?

Can I wear it under a costume for theatre or movies?

Can I wear it under my fire suit in my racecar?

What is heat intolerance?

What are the symptoms of heat intolerance?

Who suffers from heat intolerance and what causes it?

Troubleshooting

Why doesn't my UnderCool seem cold?

Why don't my Cooling Packs feel cold?

Will it "sweat" or will I feel "wet"?

How do I insert the Cooling Packs?

What do I do if my Cooling Packs look damaged?

What do I do if a Cooling Pack breaks?

How do I clean up a broken Cooling Pack?

Why are the Cooling Packs so hard to insert? 

Ordering

What do I need to know before I order?

My waist measurement is in between two sizes. Which one should I order?

Where can I try on an UnderCool?

Do you ship outside the USA?

What does shipping cost?

Do you sell the Vest Garment only?

Do you sell the Cooling Packs only?

What if the ThermAparel UnderCool Cooling Vest just doesn't work for me?

How do I set up an exchange?

How do I set up a return?

Financial Aid and Health Insurance

I can't afford it, what should I do?

Is it covered by insurance?

Care of your ThermApparel UnderCool Cooling Vest

Is it machine washable?

How do I care for my Cooling Packs?

Can I wear a bra?

Can I take it on a plane?

I am going camping with no electricity. How do I recharge the Cooling Packs?

How To...

How to make an Exchange.

How to make a return.

How to insert the Cooling Packs.

How to find the correct size.

How to fix lumpy Cooling Packs.

How to store in the off-season.  

How to get the most benefit.